For a very long time, customer experience was everything that mattered to organizations. This did make sense too. After all, it is the customers who decide whether they want to pay for a business’s product or service. The right customer experience can ensure better profits undoubtedly! However, even a few decades back, while customers were...
Performance Management (PM), in the past, has only been about picking up information to base performance appraisals on. Thankfully now, the top-level executives of many organizations have realized the importance of a good PM system and are actively exploring various ways these processes can catapult their company performance and grow their people. However, as long...
Objectives and Key Results (OKR) is a goal-setting framework that has become very popular in the recent past as a solid part of defining goals, tracking and achieving them. Andrew Grove who was the CEO of Intel was the first person to introduce OKR to a larger audience. Right now, most of the top brands...
When it comes to successful Performance Management, goal setting plays a very important role. Even high-performing individuals and teams start to slack and lose sight when they are presented with arbitrary or subjective goals. Even after you set relevant goals, if the right tools and techniques to monitor and track results are missing, the urge...
Many organizations around the world have slowly started realizing that their current performance management (PM) practices are not helping them grow in the current market. Such methods are, in fact, bringing the performance of their teams down and keeping the growth restricted. Now, in an intensely competitive world, most organizations survive, while only a few...
Tools and techniques in Performance Management (PM) undergo constant upgrades. Therefore, the Human Resources team needs to constantly learn and unlearn to initiate best practices in the workplace. OKRs and CFRs are two such processes that are current trends but ones with long legacy of success. To know about them in detail, read on. What...